Cancellation & Refund Policy
CANCELLATION & REFUND POLICY
Last Updated: 24 June 2026
This Cancellation & Refund Policy explains how cancellations and refunds work across Svabodha Wellness Services, operated by Maritime Trails Private Limited. Because online products and in-person programs differ, please read the section that applies to your purchase. This Policy forms part of our Terms and Conditions.
Note: Statutory consumer rights in your country (for example, EU/UK withdrawal rights) apply where mandatory and are not removed by this Policy.
1. BOOKING DEPOSITS ARE NON-REFUNDABLE
1.1 A booking deposit of 30% of the total fee is required to reserve a place in any program (online or in-person, including retreats, trainings, and certifications).
1.2 The 30% booking deposit is COMPLETELY NON-REFUNDABLE under all circumstances, regardless of when you cancel. Paying the deposit confirms your understanding and acceptance of this.
1.3 At our sole discretion, a deposit may be transferred once to a future program within 12 months, subject to availability. This is a courtesy, not a right.
2. ONLINE COURSES & CERTIFICATIONS (DIGITAL)
2.1 Digital courses and certifications (such as the 200-Hour Yoga Teacher Training) grant immediate access to content on purchase.
2.2 Once you have accessed any part of the course content, the purchase is NON-REFUNDABLE, except where the content is faulty or materially not as described, or where required by law.
2.3 If you have NOT accessed any course content, you may request a refund of amounts paid above the non-refundable deposit within 7 days of purchase by emailing info@svabodha.com.
2.4 EU/UK consumers: by starting a digital course immediately, you acknowledge you may lose any statutory right of withdrawal; this is made clear at checkout.
3. MEMBERSHIPS & SUBSCRIPTIONS (RECURRING)
3.1 You may cancel a subscription (e.g., Shiva, Shiva-Shakti) at any time from your account under "My Subscriptions."
3.2 Cancellation stops future renewals. You keep access until the end of the current paid billing period.
3.3 We do not provide pro-rated refunds for partial billing periods, and renewal charges already billed are non-refundable, except where required by law. If charged in error, contact info@svabodha.com.
4. RETREATS & IN-PERSON TRAININGS
4.1 Before the program starts:
- The 30% booking deposit is non-refundable (Section 1).
- The remaining balance (the other 70%), if already paid, is refundable in full if you cancel before the program start date, minus transaction fees.
4.2 After the program has started (drop-out):
- The 30% deposit remains non-refundable.
- The remaining balance (70%) is refundable on a pro-rata basis, charged for the days already taken.
- Formula: daily rate = (70% of total fee) divided by the total number of program days. You are charged this daily rate for each day from the start up to and including your last day of participation. The unused remainder of the balance is refunded.
- Worked example: A 10-day retreat costs Rs 100,000. Deposit (30%) = Rs 30,000 (non-refundable). Balance (70%) = Rs 70,000, divided by 10 days = Rs 7,000 per day. If you leave after 4 days, you are charged 4 x Rs 7,000 = Rs 28,000 of the balance. Your refund = Rs 70,000 - Rs 28,000 = Rs 42,000. (The Rs 30,000 deposit is never refunded.)
4.3 Cancellation by Svabodha: if we cancel a program (e.g., insufficient enrollment or unforeseen circumstances), you receive a full refund of all amounts paid to us (including the deposit), or the option to transfer to a future program. We are not responsible for your separately booked travel, visa, or accommodation costs.
5. REFUND PROCESSING
5.1 Approved refunds are processed within 14 business days of approval.
5.2 Refunds are issued to the original payment method.
5.3 Payment-processor and currency-conversion fees may be non-recoverable and can be deducted from refunds where applicable.
6. EXCEPTIONAL CIRCUMSTANCES
On compassionate grounds (e.g., serious illness or bereavement, with supporting documentation), we may consider transfers or partial refunds beyond this Policy, entirely at our discretion. The booking deposit remains non-refundable even in these cases, though a transfer may be offered.
7. HOW TO REQUEST
Email info@svabodha.com with your name, order details, and reason. We aim to respond within 5 business days.
8. CHANGES TO THIS POLICY
We may update this Policy from time to time. Changes are effective on posting, with the "Last Updated" date revised. The Policy in effect at the time of your purchase applies to that purchase.
CONTACT
Maritime Trails Private Limited (Svabodha Wellness)
H.No 314, Bhatwadi, Corgao, Pernem, Goa 403512, India
Email: info@svabodha.com | Phone: +91 72629 69557